RETURNS + REFUNDS
Your satisfaction with our product is always on the top of mind as well as your experience with edmontontaiwan.com. Depending on the reason for the return and the condition of the product, there will be options available to you.
***All items must have their original tags attached and be unworn and unwashed***
You will be responsible for paying for postage on any returns or exchanges.
Refunds for store credit only. *Sale items for exchange only*
If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code.
You will have 15 days from the delivery of your package to file a return claim or exchange with customer service.
If a product you receive is damaged during shipment or is not what you ordered, we will send your replacement. We will provide a prepaid return label for our Canadian customers to retrieve the item. If international, please contact us and we will let you know the next steps. As soon as we can see there's an update on the tracking back to our facility we will send out a replacement.
To request a return, or for more information about our Returns Policy, please contact our Customer Service representative by emailing firstname.lastname@example.org